> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://swaypay.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to send direct message to individual guest

1. Login to "Directful Dashboard"

2. Click "Direct messages" tab, then Click "New message" button


![](https://storage.crisp.chat/users/helpdesk/website/a340752462a99000/image_adx7xl.png)

3. Fill the required fields and Click "Search" button



![](https://storage.crisp.chat/users/helpdesk/website/a340752462a99000/download-1_i0xdrl.png)

4. You can reach the details and Click "Message" button



![](https://storage.crisp.chat/users/helpdesk/website/a340752462a99000/download-2_889l5e.png)


5. Then you reach the conversation and send a guest message directly


![](https://storage.crisp.chat/users/helpdesk/website/a340752462a99000/download-3_ygb4ei.png)